Legal
Privacy Policy
How Southside Tech Solutions collects, uses, stores, and protects personal information when you use this website or contact us for support.
Overview
What this policy covers
This Privacy Policy explains what information we may collect through our website, contact forms, emails, phone calls, and service enquiries. It also explains how that information may be used to provide support, respond to requests, manage appointments, and improve our services.
We aim to collect only the information reasonably needed to communicate with you, deliver requested IT services, and maintain the security and operation of our business. We do not sell personal information to third parties.
By using this website or contacting Southside Tech Solutions, you acknowledge that your information may be processed in line with this policy and any applicable legal obligations.
Information use
How we use your information
Information you provide may be used to respond to enquiries, diagnose technical issues, schedule service work, provide quotes, complete requested repairs or upgrades, and maintain service records where appropriate.
Information we may collect
Name, email address, phone number, service address, device details, enquiry content, and other information you choose to share when requesting help.
Why we collect it
To communicate with you, provide technical support, manage bookings, process requested work, maintain business records, and protect our website and services from misuse.
Your rights
Data retention and access
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, keeping appropriate records, and meeting legal, accounting, or security requirements.
You may contact us to request access to the personal information you have provided, ask for corrections where appropriate, or raise questions about how your information is handled. We will review and respond to reasonable requests in line with applicable law.
